Returns Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at conafoodco@hotmail.com. Please note that returns will need to be sent to the following address: 4521 melbourne way, highlands ranch, CO, 80130, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for orders within the United States.

If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don’t want it), the buyer accepts full responsibility for all shipping costs.

You can always contact us for any return questions at conafoodco@hotmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund too. Please keep in mind that original shipping fees are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at conafoodco@hotmail.com.